IT Service Management with ((OTRS)) Community Edition ITSM

 

((OTRS)) Community Edition is an enterprise-grade software tool that supports different ITSM features such as Incident Management, CMDB, Service Management, Change Management, Problem Management, and Reports. ((OTRS)) Community Edition has been designed to be compliant with ITIL v3 process definitions. Altnix offers consulting, implementation, and maintenance of ((OTRS)) Community Edition ITSM tool.

 

Key Features of ((OTRS)) Community Edition ITSM

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 Incident Management and Problem Management: Using ((OTRS)) Community Edition ITSM, your IT support team can resolve incidents on a daily tactical basis or resolve underlying Problems on a long-term strategic basis. With a comprehensive Incident management backend, ((OTRS)) Community Edition works well for all common use cases around Incident and Problem Management. 
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 Process Management and Workflows: Customer-centric processes and workflows can be designed inside ((OTRS)) Community Edition with decision points, approvals, and task definitions. The process workflow works seamlessly with the Ticketing backend where the progress of each step in a process flow can be tracked till completion.
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CMDB and Asset Management: Maintain your entire IT infrastructure assets information such as Hardware and Software using the CMDB CI classes. If required, you can create new types of CI Classes and customize them as you need. You can link CMDB items with each other and define dependencies. CMDB also maintains a history of changes made to a particular Configuration Item.
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Change Management: Changes and Service transitions in your IT infrastructure can be handled inside ((OTRS)) Community Edition ITSM. You can define a Change Request template, identify stakeholders in the form of a Change Advisory Board (CAB), create work orders with timelines, and track the progress of the Changes till completion.
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Enterprise-Class Feature Set: ((OTRS)) Community Edition is an Enterprise-class software and supports features such as multi-tenancy, access control restrictions, workflows, LDAP integration, and dashboards and reports. ((OTRS)) Community Edition can be installed on-premise or can also be hosted in the Cloud.

((OTRS)) Community Edition ITSM Consulting Services

Altnix provides consulting services for ((OTRS)) Community Edition ITSM. We are able to provide guidance for the overall architecture as well as low-level implementation details for customers who are looking for a robust ticketing system.

((OTRS)) Community Edition Implementation and Customization Services

Altnix also provides implementation and customization services for ((OTRS)) Community Edition ITSM. Our team has deep expertise in deploying and managing ((OTRS)) Community Edition ITSM for small and medium businesses as well as large enterprises.

24x7 Support for ((OTRS)) Community Edition ITSM

Altnix offers 24x7 anytime, anywhere support for ((OTRS)) Community Edition ITSM. Our team of experts can support your ((OTRS)) Community Edition ITSM on an annual maintenance contract (AMC) basis.