CMDB and Asset Management in ((OTRS)) Community Edition

Managing IT Infrastructure Assets such as Hardware and Software for a large organization becomes very challenging without a robust CMDB and Asset Management tool. The ITSM module in ((OTRS)) Community Edition has a CMDB that can be used for maintaining a complete inventory of all IT infrastructure items. The CMDB allows creating new configuration items (CI), defining relationships and dependencies between CIs and linking CIs to Tickets and other ITSM features in ((OTRS)) Community Edition. Altnix provides consulting, implementation, and support services for CMDB and Asset Management in ((OTRS)) Community Edition.

Configuration Management Data Base (CMDB)

((OTRS)) Community Edition has a comprehensive CMDB that provides flexibility for managing Assets and other configuration items (CI) in your IT infrastructure.

((OTRS)) Community Edition provides the following classes of Configuration Items (CI) with a default template.

• Computer
• Hardware
• Location
• Network
• Software

Custom CI Classes

In addition to the standard CI classes shown above, ((OTRS)) Community Edition allows you to create custom CI Classes using backend programming and customization. These custom CI classes could be any tangible or non-tangible asset with configuration attributes that need to recorded and maintained.

Links and Relationship between CI Items

((OTRS)) Community Edition allows you to define links and relationships between different CI items inside the CMDB. For example, you can link CPU, Monitor, Keyboard, and Mouse used by a particular end-user. This linking is vital to maintain logical groupings of assets and inventory items.

Using CMDB for ITSM in ((OTRS)) Community Edition

The CMDB and Asset Management feature is well integrated with other modules in ((OTRS)) Community Edition including incident management, process management, change management, service management, and reporting.

With appropriate configuration and customizations, ((OTRS)) Community Edition can be used as the Asset Management tool for a large organization with complex requirements around Asset and Inventory Management.

CMDB and Asset Management Consulting for ((OTRS)) Community Edition

Altnix provides consulting and implementation on process management in ((OTRS)) Community Edition. This includes workflow definition, converting workflows to a process in OTRS, implementing this process in OTRS, and training to end-users and administrators on how to use the new processes in OTRS.

Disclaimer: OTRS is a registered trademark that belongs to OTRS AG Germany. Altnix does not make any claims on trademarks related to OTRS.