OTRS Upgrade and Migration
Altnix provides OTRS upgrade and migration services for customers who are already using OTRS and want to avail of the latest OTRS 5 release. Altnix takes care of server migration, operating system changes and upgrades from older version of OTRS to the latest versions of OTRS. Altnix can handle OTRS Help Desk as well as OTRS ITSM modules under this migration.
OTRS Consulting Services starts at $25 per hour. For more details Contact Us
Server Infrastructure Migration for OTRS
Quite often, customers would want to migrate from an existing physical server to a cloud infrastructure for reliability and scalability purposes. Altnix can migrate an OTRS installation from one server to any other server infrastructure including Amazon AWS, Microsoft Azure, and Google Cloud.
Server Sizing Guidelines for OTRS
Altnix provides server sizing guidelines based on database size of OTRS and expected workload on number of tickets. Altnix also can design data backup strategy and architecture for OTRS 5 in case you need a highly available OTRS system.
Operating System Changes on OTRS
OTRS 5 can run on Windows as well as Linux operating systems. Our team help customers move their OTRS installation from Windows to any variant on Linux such as Cent OS, Ubuntu or Fedora.
OTRS Version Upgrades
OTRS 5 is the latest version on OTRS that has exciting new features and add-on modules. Customers can now upgrade from older 3.x versions of OTRS to the latest OTRS 5 version. Altnix provides upgrades and migration services for OTRS that includes, data backup restore, database structure changes, configuration changes to OTRS, and add-on module upgrades. Altnix can help you upgrade both OTRS Help Desk and ITSM modules.
Customization and Module Upgrades
Altnix can help with upgrading customizations done on OTRS workflows, modules, reports and dashboards. For customizations, wherever possible we re-use existing code and minimize the engineering efforts.
Altnix adopts an upgrade methodology that minimizes downtime for customers during the upgrade process. We create a parallel instance of OTRS along with multiple points of data synch up during the migration process. This methodology ensures that data will not be lost and end users will not see any major impact on their productivity.
24x7 Support for OTRS 5
Altnix offers 24x7 anytime, anywhere support for OTRS 5. After migraiton, our team of experts can support your OTRS 5 on an annual maintenance contract (AMC) basis.