OTRS Ticketing System
OTRS is a leading open source ticketing system that provides enterprise class ticket management system at much lower costs compared to proprietary ticketing system software. OTRS provides ready to use features for Help Desk organization and management and IT Service Management. Being Open Source, OTRS can be extended and customized to meet the requirements of a particular customer environment. Altnix provides consulting, implementation and on-going maintenance of OTRS based ticketing system.
OTRS Consulting Services starts at $25 per hour. For more details Contact Us
Key Features of OTRS Ticketing System
|Help Desk Module: OTRS offers Help Desk features including Queue Management, Ticket Resolution Process and Service Level Agreement (SLA) definition. With personal dashboards and reports, OTRS provides analytics in Tickets being resolved by your Help Desk and compliance to SLAs agreed with customers.|
|IT Service Management (ITSM) Module: The ITSM module in OTRS provides service management features that are compliant with ITIL best practices. This includes incident management, problem management, asset management, change management and configuration management. ITSM helps in managing business process risks and increasing quality of IT services.|
|Customization and Extensions: Being Open Source, OTRS can be customized and integrated with other open source tools. OTRS can be integrated with other Enterprise level software such as ERP software, Monitoring Tools, Asset Management Tools and CRM tools. OTRS workflows and features can also be customized for individual customer requirements.|
|Enterprise Class Feature Set: OTRS is an Enterprise class software and supports features such as multi-tenancy, access control restrictions, workflows, LDAP integration and dashboards and reports. OTRS can be installed on-premise or can also be hosted in the Cloud.|
OTRS Consulting Services
Altnix provides consulting services for OTRS ticketing system. We are able to provide guidance for the overall architecture as well as low-level implementation details for customers who are looking for a robust ticketing system.
OTRS Implementation and Customization Services
Altnix also provides implementation and customization services for OTRS ticketing system. Our team has deep expertise in deploying and managing OTRS based ticketing system for small and medium businesses as well as large enterprises.
Cloud OTRS from Altnix
Altnix offers Managed OTRS version for customers who are looking for a SaaS model on OTRS in the Cloud. OTRS is one of the applications offered under the managed hosted applications offering from Altnix.
24x7 Support for OTRS Ticketing System
Altnix offers 24x7 anytime, anywhere support for OTRS ticketing system. Our team of experts can support your OTRS on an annual maintenance contract (AMC) basis.